Frequently Asked Questions
Does Adina Apartment Hotels charge an online booking fee? |
| No, when you book direct with us there are no hidden charges. |
What does best online rate guarantee mean? |
| It means that by booking online at www.adinahotels.com.au you will always get the best available online rate. |
Can I speak to a real person? |
| Yes you can! You can call all of our hotels direct or you can contact us. |
Where are the hotels located? |
| There are 23 Apartment Hotels located across Australia in Sydney, Wollongong, Canberra, Melbourne, Brisbane, Adelaide, Perth and Darwin. Visit our Hotel Locations page for further details. |
Why should I stay at an Adina Apartment Hotel? |
| Adina Apartment Hotels are more than just a hotel... Staying at an Adina Apartment Hotel makes it easy for you to experience all the wonderful sightseeing, shopping & cultural events whilst in town. Adina Apartment Hotels can be found in exceptional city locations across Australia. A selection of 1, 2 & 3 bedroom apartments as well as studio rooms are on offer to suit your travel needs. You can also enjoy many lifestyle facilities offered at Adina Apartment Hotels, such as cafes, fully equipped gymnasium, swimming pool, sauna and spa. A complete in-room service is also available, catering to requests for grocery & liquor supplies...you can even arrange to have your fridges stocked prior to arrival. Other services also include 24 hour reception, undercover parking, same day dry cleaning & laundry service. Located in Sydney, Wollongong, Canberra, Melbourne, Brisbane, Adelaide, Perth and Darwin, Adina Apartment Hotels are conveniently nestled amongst theatres, restaurants and cafes so that you can easily experience the cosmopolitan culture unique to each of the Adina Apartment Hotel locations. At the end of the day, guests can return to their Adina apartment and enjoy relaxing in their own space, complete with all the home comforts. |
Do I need a credit card to make a booking? |
| Yes, a valid credit card is required to guarantee your booking. No deposit is transacted on this card, however we reserve the right to apply a deposit. From 1st March 2010, guests that choose to settle their account with any credit card will incur a 1.5% credit card transaction fee. Guests may choose to change the method of payment on check-out to cash or EFTPOS as these methods of payment do not attract this fee. Bookings prepaid online via the Advanced Purchase packages do not incur the credit card surcharge. |
What is your cancellation policy? |
| You may cancel up to 24 hours prior to the hotels check-in time of 2pm with no charge. Cancellations after this time will incur a one night cancellation fee. If you cancel your reservation via this website your reservation will be cancelled immediately. Over special event periods and peak periods Adina Apartment Hotels reserves the right to charge full payment of the booking and any cancellation is subject to a full cancellation fee equalling to the total accommodation charge for the intended duration of the stay. |
What will I need when I check-in? |
| You will need a valid credit card in your name which will be used as a guarantee for your accommodation and incidentals during your stay. |
Can I arrange an early check-in? |
| You are welcome to check-in from 2pm, however, should you arrive earlier luggage storage is available and the use of the hotel leisure facilities is welcome. A request for early check-in can be made direct with the hotel however it is not guaranteed. If you would like to guarantee an early check-in the room must be booked for the previous night. |
Can I arrange a late check-out? |
| Your check-out time is prior to 10am. Should you require a later check-out please contact reception on the day prior to your departure to discuss. Alternatively we are able to store your luggage while you continue to utilise the hotel's leisure facilities. |
