Gift Certificates Terms & Conditions

When you purchase a Toga Hotels Gift Certificate you agree to adhere to the Toga Hotels terms and conditions of use and purchase. You become legally bound by these terms and conditions. Please do not proceed and purchase a gift certificate until you have read, understood and accepted the terms and conditions.

1. RESERVATIONS

Reservations at all Australian Toga Hotels including; Adina Apartment Hotels, Vibe Hotels, Medina Serviced Apartments and Travelodge Hotels are subject to allocation and availability at the time of reservation.

Blackout dates may apply to seasonal periods, including; school holidays and public holidays, or any special events periods. Room allocations fill quickly during special events, school holidays, public holidays and weekends and no guarantee can be given that an allocated room will be available at any hotel or for the days that a customer may prefer. Toga Hotels does suggest that all gift certificate recipients book well in advance to avoid disappointment.

All gift certificate reservations must be made either through the Central Reservations team or via the hotel direct. Customers must quote the gift certificate number and must also quote a credit card number when making a reservation. A valid credit card is required to secure all bookings as a reservation cannot be completed without one.

When making a gift certificate reservation the name on the gift certificate must match the name of the person making the reservation. This is for security reasons and can not be waivered.

Australia Wide Reservations

Adina Apartment Hotels – 1300 633 462
Travelodge Hotels – 1300 886 886
Vibe Hotels – 13 8423
Medina Serviced Apartments – 1300 633 462

If the amount of credit that is available on the gift certificate is less than the total value of your accommodation booking, you will be prompted to pay the balance by credit card at checkout. If you spend less than the amount specified on your gift certificate, that amount will be reissued in the form of a new gift certificate that must still be redeemed before expiry.

2. CANCELLING A RESERVATION

If a customer cancels their reservation, they must do so by either contacting the Central Reservations team or the hotel direct and advising of the relevant cancellation. If the customer fails to cancel the reservation 24 hours prior to check-in time (2pm on the day prior to arrival), the relevant hotel will be entitled to deduct one night of accommodation dollars in relation to the reservation as a cancellation fee.

3. REDEEMABLE SERVICES

Gift certificates are only valid in Australia at Toga Hotels. A gift certificate entitles the bearer to overnight accommodation at the hotel's 'Best Available Rate' at the time of booking, at either Adina Apartment Hotels or Vibe Hotels or Medina Serviced Apartments or Travelodge Hotels in Australia only as listed in the Toga Hotels Directory at the specified redemption rate advised by Reservations at each of the hotels at the time of booking.

The gift certificate can be used to redeem the accommodation dollars principally towards pre-booked accommodation including; special discount offers such as Entertainment Card Reservations. Any remaining balance on the gift certificate can then be used towards payment or part-payment of the customer's room account from any additional charges or services used in the hotel including; food and beverage charges, mini bar, in-house movies, car parking or other incidental charges.

4. NO ADDITIONAL VALUE CAN BE PUT ON THE GIFT CERTIFICATE

Additional value cannot be added to a gift certificate. All transactions are declined once the gift certificate balance reaches zero.

Any additional value sought by a customer will require the purchase of a new gift certificate, in accordance with these terms and conditions. The customer may, however, redeem on two or more separate gift certificates.

5. PURCHASE

A customer must purchase at least $50.00 Australian dollars per gift certificate, and $50.00 increments may be purchased thereafter, but may not exceed $500.00 Australian dollars for each gift certificate. If more than $500.00 Australian dollars are required, one or more additional gift certificates must be purchased.

Toga Hotels gift certificates are only valid for the Australian dollar amount displayed on the certificate and cannot be exchanged for cash. Gift certificates do not accrue any reward or loyalty points when purchased or redeemed.

The dollar value that is purchased on the gift certificate is a pre-payment. The gift certificate should be looked after by the customer like cash. No credit card, credit line, overdraft protection, or deposit account is associated with the gift certificate.

6. PAYMENT

Payment for an online gift certificate may be made by any of the following credit cards: MasterCard and Visa.

Refunds and exchanges are not available after full payment is received. All stated prices are in Australian dollars and include Goods and Services Tax (GST) at the current rate of 10% in Australia.

Any other taxes, charges, fees or duties that are, or may be, levied on such prices or services must be paid for by the customer unless stated otherwise.

All Toga Hotels gift certificates are non-refundable and non-exchangeable or redeemable for cash.

7. DELIVERY

Toga Hotels gift certificates are delivered by email to the email address entered by the purchaser. Some email accounts (such as work email and Hotmail accounts) may categorise our email gift certificates as unwanted or 'spam' email. To avoid this please add our email address news@toga.com.au to your address book. Upon delivery of the gift certificate to the customer, the customer accepts full responsibility for the safekeeping of the gift certificate.

Toga Hotels is not liable or responsible for any loss suffered as a result of an email gift certificate being blocked by web filters or firewalls. If the recipient does not receive the email gift certificate, please contact our Toga Hotels Marketing team immediately on +61 2 9356 1000 or marketing@toga.com.au to send your gift certificate to an alternative email address.

8. EXPIRY DATE

All gift certificates will have the appropriate expiry date marked on them. Gift certificates will be valid for twenty-four months (two years) from the date of purchase.

If you do not use your remaining credit prior to its expiry date it will be lost and may not be recovered.

If the customer is not able to redeem a service within the validity period, they may apply for an extension of the validity period by making an application in writing to the Toga Hotels Marketing Team on marketing@toga.com.au prior to the gift certificate expiring. Toga Hotels may grant the customer an extension of the validity period at its absolute discretion but is not bound to do so.

9. LOST/STOLEN GIFT CERTIFICATES

Should a gift certificate be lost or stolen, the customer should contact Toga Hotels Marketing on +61 2 9356 1000 or marketing@toga.com.au immediately and quote the gift certificate number appearing on the certificate and be able to prove the value remaining on the gift certificate.

If the customer quotes the gift certificate number, Toga Hotels will endeavour to ensure that this is noted on our records in order to prevent unauthorised use of the gift certificate.

If the email is deleted that contained the original gift certificate and the customer is unable to print it out to replace the lost gift certificate. Toga Hotels Marketing can be contacted to email the gift certificate to the customer. The certificate will only be emailed to the recipient or the purchaser of the certificate.

Unused accommodation dollars on a lost or stolen gift certificate may not be refunded or exchanged for cash or credit.

10. LIABILITY FOR LOST/STOLEN CERTIFICATES

Toga Hotels accepts no responsibility for lost, stolen or fraudulent gift certificates or their unauthorised use. While Toga Hotels will endeavour to help prevent the use of the lost or stolen certificate, there is no guarantee that this will prevent the unauthorised use of the gift certificate and no representation or warranty is made by Toga Hotels, that this will prevent any unauthorised use by a third party. It is the holder's responsibility to ensure the safe keeping of their gift certificate(s).

11. LIABILITY

To the extent permitted by law, Toga Hotels makes no representations, warranties or conditions of any kind, express or implied, with respect to the gift certificate.

To the extent permitted by law, in the event that Toga Hotels are found liable to the customer, the customer shall only be entitled to recover actual and direct damages and such damages shall not exceed the last balance held on that customer's gift certificate.

Toga Hotels shall have no liability for any incidental, indirect or consequential damages (including without limitation loss of profit, revenue and use) arising out of or in any way connected with use of a gift certificate.

12. COMPLAINTS HANDLING

If a customer believes they have been charged in error or has any other dispute about their gift certificate, the customer must contact the Toga Hotels Marketing team on +61 2 9356 1000 or marketing@toga.com.au and provide details of the dispute or error.

13. NOTICE OF MATERIAL CHANGES TO TERMS AND CONDITIONS

Toga Hotels will give customers written notice of any material changes to the Terms and Conditions of the gift certificates, via its website at www.togahotels.com.au, notwithstanding that it is entirely within Toga Hotels' discretion to make such changes.

14. ACCEPTANCE OF TERMS

By selecting the Purchase Voucher button the customer is accepting of these Terms and Conditions.

15. RIGHT TO CHANGE, MODIFY OR AMEND

Toga Hotels reserves the right to modify, change or amend these Terms and Conditions at any time without notice.